• OVERVIEW
  • SERVICES
  • MODELS
  • WHY CHOOSE US?
  • TECHNOLOGIES
  • OUR PROCESS
  • FAQS

Optimizing Software Maintenance and Support for Business Success

software maintenance and support services
  • Software maintenance services and software support services are essential for any business relying on technology. But there's a difference between these services. 
  • Software maintenance is proactive. This service includes regular software updates and bug fixes. Other tasks can be security enhancement and performance improvement. The goal is to prevent errors before they pop up. This way, your software can run smoothly all the time. 
  • On the other hand, software support is reactive. It's the technical support you get when something goes wrong. For example, you need support when you encounter slowdowns and system failures.
  • 98% of businesses say that an hour of downtime can cost more than $100,000. That's why you need software support and maintenance. These solutions help you improve operational efficiency and reduce IT costs. 
  • STS Software has spent more than 12 years helping businesses stay ahead with maintenance and support. We take care of every issue with your system. Our clients are small startups or enterprises. The size doesn't matter! We take your requirements seriously. At STS Software, you can request a quick fix or a long-term maintenance strategy. Whatever you need, we try to deliver value. That's the power of dedicated support! 
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350+
Skilled software engineers delivering excellence
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13+
Years of dedicated industry experience
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800+
Successfully software development projects
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300+
Global Clients

End-to-End Software Maintenance and Support Services We Provide

STS Software offers many services because we know clients have different needs. Let's see what you can get from each service!
Rectification and Stability Enhancement

Rectification and Stability Enhancement

We perform bug fixes to help you solve software defects. By fixing issues early, you reduce the risk of downtime and frustration. This process ensures system reliability and stability over time. Our error resolution also allows your business to operate smoothly over time. We are here to boost your app's performance!
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Continuous Updates and Feature Addition

Continuous Updates and Feature Addition

Technology keeps evolving. Your software can also join market trends. We perform software updates so it can align with user needs and market changes. Our services include software upgrades with feature enhancements. We aim to keep software modern, functional, and competitive.
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Monitoring and Security Assurance

Worry about software security? STS Software uses monitoring tools and protocols to oversee your software performance. With proactive monitoring, it can stay safe. To STS Software, prevention is better than cure. Thus, we focus on infrastructure monitoring. As we receive any system alerts, we act promptly to fix the issues. Your software can be safe in your hands. No more downtime and breaches!
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Professional Support and Guidance

At STS Software, you can get reliable technical support when you need it. We offer troubleshooting and guidance services. Our software support includes consulting and multiple channels, like ticket systems, email, and phone. You are never alone when issues arise. If you need help when making big decisions, we can also help.
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Performance Optimization

Software optimization helps your system run faster and smoother. We boost system performance through techniques like code cleanup and database tuning. With our help, you will be impressed with a high level of efficiency. Speed improvements may wow you, too. This service is about getting the best performance with less waste.
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Strengthening Security Systems

We take cybersecurity seriously. Our service covers vulnerability management and patching. We conduct compliance audits and data protection strategies, too. This way, we can stop threats before they happen. We help you stay ahead of hackers and avoid data leaks. In the end, you can build user trust with your secure system.
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Our Engagement Models

STS Software offers flexible engagement models for diverse business needs. Each option comes with a different level of flexibility and efficiency. Let's see how we deliver software maintenance and support in different ways!
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Hybrid Model: Combining In-House Control with STS Software Expertise

  • Ownership and Extra Support: The hybrid support model means you access external specialists while controlling your own core operations. Outsourced software maintenance supports your in-house team, not replacing them. 
  • Scalability and Flexibility: Businesses may have temporary support needs. Seasonal spikes and complex features also require instant assistance. Software maintenance models offer flexibility. So, feel free to scale your team up or down based on the workload. 
  • Cost Efficiency & Boosted Productivity: External vendors give you fully managed support. Thus, there is no need to hire full-time staff. In fact, the external team works as an extension of your in-house one. Hence, you can save HR costs while ensuring high performance. 
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Fully Outsourced Model: End-to-End Software Support

  • Full Delegation & Business Focus: IT staff augmentation for maintenance sounds good. Yet, you can fully delegate all software maintenance. Such software support models help you save a lot of time and resources. You also have more time to focus on your core business. 
  • Comprehensive, All-in-One Support: The outsourced team handles everything for you. They update your software and fix bugs. The software can develop over time with feature enhancement and optimization. See? It's a complete solution, not just ad-hoc help! 
  • Expertise & Continuous Improvement: You receive expert-level support. They work hard to ensure ongoing software optimization. Proactive improvements lead to innovative apps because you always follow the trends.

Our Client Success Highlights 

Web Application
ARB AUSTRALIA

ARB AUSTRALIA

The client requested the development of a browser-based software that is compatible with scan guns for use in the warehouse.
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Healthcare
HealthTech

HealthTech

HealthTech is a SaaS-based EHR platform recognized for its intuitive interface and advanced functionalities. Users appreciate its responsive support team and comprehensive mobile communication capabilities.
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QA Testing
LUXASIA

LUXASIA

Luxasia is a renowned omni-channel that specializes in facilitating the buying and selling of diverse luxury products. It has established itself as an emblematic entity in Singapore, with a mission to bridge the gap between brands and end-users.
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Business
MOBILE TEAM MANAGER

MOBILE TEAM MANAGER

Mobile Team Manager is a robust solution. It has all the tools to manage field and office work in service-oriented industries.
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Fintech
Personal Loan Platform

Personal Loan Platform

The client was interested in hosting an offshore team to help them develop and launch new products and services, as well as improve existing ones. Our offshore software outsourcing services with specialized technical teams back up our client’s operations with several advantages.
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QA Testing
SCM Portal

SCM Portal

SCM Portal is our internal system, designed to seamlessly integrate with SAP and ERP systems. It is for PR/PO/RFQ related to vessel assembly and service demand.
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QA Testing
SEAMLESS DIGITAL DISTRIBUTION

SEAMLESS DIGITAL DISTRIBUTION

Seamless Digital Distribution provides complete end-to-end solutions that include not only the final product delivered digitally, but also the technology that allows retailers to have a simple and quick sales process.
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Business
Visit DA

Visit DA

Visit DA is a project to provide a data management and visualization platform that can be used to monitor the health of equipment across many locations. Users may make informed decisions about storage allocation in light of the resulting data.
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Why Choose STS Software for Software Maintenance and Support?

Looking for a reliable software maintenance company? STS Software leads with experience and reliability. Let's see how we help your business grow! 

STS Software is a friendly software support provider. Thus, we don't charge you too much. Our skilled developers and testers keep IT costs low. You get cost-effective services with great value without breaking the bank.

We handle software updates fast. So, your system can stay current with almost no downtime. Thanks to smart update automation, we speed up the process. You can focus on what really matters. The improved automation also allows your business to run quickly without missing anything. 

Quality is our top concern. Thus, we follow ISO 9001 and ISO/IEC 27001 standards. We stick to these benchmarks from the first assessments to the final delivery. It's how we ensure great results every time. We are also serious about cybersecurity and data protection. This way, your software stays safe and secure.

We hire top developers in the USA. So just take advantage of our team's extensive expertise! We know how to deal with your challenges. The best thing is that we are dedicated to your success as if we work on our own projects. 

We have worked across many industries, including fintech, healthcare, and retail. Hence, we know what each needs. We tailor our solutions to help you overcome industry-specific challenges. Something is slowing you down? We can fix it and bring you forward. 

Our team employs the latest tools and methods to keep your software sharp and future-ready. You may need custom solutions or SaaS platforms. We don't mind the challenge. At STS Software, we bring a cutting-edge approach to every project. Your software will meet new standards and be ready for what comes next. 

We know that timely and effective support is essential for smooth operation. Our team is dynamic, so your software can run smoothly without any issues. Plus, we keep a close eye on the software. If issues arise, we can tackle them right away. You can count on us to keep things smooth and stress-free. 

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Microsoft Goal Partner ISO 9001 ISO/IEC 27001 D-U-N-S REGISTERED Top custom software development companies - DesignRush

Projects and Partnerships

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Success Stories from Clients

I would recommend companies to work with STS Software for their Software development or service needs. The project team is very responsible for their work and would recommend solutions in the interest of the client. The team also responds very quickly to requests, bugs, and questions. One exceptional quality of STS Software was their patience for clients. There were several times when we were slow to respond or test our apps but the project team was still very accommodating towards us.
Jeremy Heng
Development Manager - Rehau Group PTE
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I have not had an issue with any of STS Software's team. I have had a couple of project managers already, and various dev. teams. The team are so knowledgeable, I feel very safe and secure these days as I spec. in my next bit of work.
Mr. Kirk Duncan
CEO of The Mobile App Man, Sydney, Australia
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Unlock Your Business Potential with Our Software Maintenance and Support

Trusted by 800+ clients, our software maintenance and support deliver real results.
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How Software Maintenance and Support Drive Your Business Success

Software support services get the most out of any system. With our outstanding services, you can keep up with the latest technology while ensuring security and stability.

maintenance and support

Software maintenance keeps your software secure. Maintenance tasks include security patches, data protection, and bug fixing. These solutions help strengthen cybersecurity. You won't have to worry about breaches.

We fix bugs and eliminate glitches. Regular maintenance helps you improve system efficiency. This way, you can reduce unexpected issues. User experience can become much better then. Ultimately, your software will stay in great shape! 

Regular software updates make your software run smoother and faster. These improvements boost speed and efficiency. Your users can be happier and more productive. You can also ensure downtime reduction. 

Effective IT support keeps things smooth. You can manage software proactively. Then, you will reduce downtime and disruptions. This approach also helps prevent major problems. 

Support and maintenance keep you ahead of tech trends. As you update your software, you can meet user needs. Remember that technology develops everyday. If you don't upgrade your system, you will fall behind. 

Our Technologies

Step-by-Step Software Support and Maintenance Process

The well-crafted process allows us to effectively deliver software application development services. Let's explore how we run your project!
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Requirement & System Analysis

We start our software maintenance services with a study of your system. We gather insights about your software, users, issues, and business goals. Our requirement analysis and system audit come from both tech and user angles. With software evaluation, we shape a strategy that fits your client needs.
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Tailored Process Design

We build a customized software maintenance plan for your business. Our tailored process covers everything from maintenance planning to task scheduling. That's how we handle resource use and risk control. The plan grows with you, too. Thanks to scalable support, your system stays efficient as your software evolves.
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Efficient Implementation

We give you impressive software support implementation. Our maintenance execution follows a clear plan. We focus on quality and speed when working with you. Our team handles every task deployment using the latest tools and tech. This way, we ensure technical precision. We work like an extension of your company. By sticking to best practices in support, we keep your software in good condition.
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Comprehensive Testing

Now we move to QA testing. Our team runs tests using manual, automated, and regression methods. This approach helps with bug detection and ensures everything works well after updates. We also conduct speed and stress tests for solid performance assurance. Every fix goes through careful software validation. With us, software support quality is always a priority.
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Smooth Handover & Reporting

We wrap up the process with smooth release management. It means we hand over your updated software with no disruptions. Plus, we share a clear post-maintenance report. You can then tell what we did and how your software changed. It's the full picture of our solution. This open approach builds trust and helps you make informed decisions for the journey ahead.

Insights From Our Experts

FAQs

The four types of software maintenance are: 

  • Corrective Maintenance: We fix bugs and issues that arise after your software goes live. 
  • Adaptive Maintenance: This method focuses on updating. Your software can then adapt to changes, like new operating systems or hardware. 
  • Perfective Maintenance: Based on user feedback, we improve the software features. 
  • Preventive Maintenance: We update and modify software to prevent future issues. 

Software maintenance refers to improving and updating software. We fix bugs, add features, and enhance its performance. On the other hand, software support is about helping users with their needs. We answer your questions, troubleshoot errors, and resolve operational issues. 

The cost of software maintenance and support depends on several factors, such as: 

  • Project size
  • Software complexity
  • Technical requirements 
  • Support level 
  • Developer rate 

STS Software offers flexible and transparent pricing models. Feel free to choose the one that best fits your budget needs.

Some common challenges you encounter are security issues, downtime, and outdated documentation. Moreover, you have to keep up with new technologies. Otherwise, you can't compete in this crowded market. STS Software has the experience and skills you need to handle these problems. Choose our maintenance and support services to keep your software running smoothly. 

We perform multiple security measures. For example, we conduct regular audits and data backups. Restricted access, encryption, and secure protocols are part of our solutions, too. Together, they ensure your system can be safe and run smoothly. 

It depends on the SLA agreement. Our team provides timely, reliable assistance. We address software issues without interrupting your business operations.

STS Software supports various technologies and platforms. You can work with .NET, Java, Node.js, React, Angular, PHP, and many more. Our team has experience across diverse tech stacks. Thus, we can maintain and support software for various industries and platforms.

STS Software stands out with our experienced team. You can get to work with well-defined processes and strong SLA commitments. We also use modern technologies to deliver reliable maintenance and support.

Get in Touch for Premier Software Maintenance and Support Services

Our skilled developers will support you in implementing advanced security measures and attaining improved stability.
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